Software Support

Support Channels

The portal

Log support calls, and access FAQs and product user manuals, in one place.

New account holders should email supportdesk@s-d-s.co.uk to get set up.

Raise a query by email or in the Portal, and get a response from an experienced team member, including screen-to-screen access when it's needed to resolve something directly on your machine.

Face to face

On-site reviews, covering both commercial and implementation queries.

On-Screen Help

Every SDS application includes built-in help notes, for when you need an answer without raising a ticket.

Customer feedback highlights

Central Bedfordshire Council

Paul was very helpful and informative and extremely knowledgable. He is an asset to the team.

Notitngham Community Housing Association

Fantastic speedy and helpful response!

Freebridge Community Housing

The help I received from Meena was excellent - prompt and she persevered to resolve the issue.

Cheltenham Borough Council

absolutely great service - Nathan helped me out on the spot. couldn't ask for better.

Broadacres Housing Association

The help I received was quick, efficient and really appreciated. Thank you all so much x

Great Places Housing Association

Very prompt response, and easy walkthrough to resolve an issue on SDS Sequel

Joseph Rowntree Housing Trust

Speedy response to the support request raised as well as the response giving me all of the information i needed to be 100% satisfied. Thank you

FAQs

How do I get access to the Customer Portal? New account holders should email supportdesk@s-d-s.co.uk to have an account set up. Once you have an account, log in directly through the Customer Support Portal to raise queries, browse FAQs, and access product user manuals.

Can SDS access our system directly to help fix an issue? Yes. Screen-to-screen access is available as part of email and remote support, letting the team work directly on your machine when a query needs it, alongside tutorials and demonstrations delivered over the internet.

Is on-site support available, or is everything remote? Both. Most support is handled remotely by email, Portal, or screenshare, but on-site reviews — covering both commercial and implementation queries — are available face to face when needed.

What are your support hours? SDS Support operates Monday to Friday, 9am–5pm, staffed entirely by SDS's own in-house team.