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Support

An in-house UK support team, no third-party agencies, no outsourced call centres. 

SDS Support is delivered entirely in-house, Monday to Friday, 9am–5pm, by SDS's own team.
Support is provided under the terms of your standard Support Agreement, covering ProVal, Sequel, Landval, and Keynect AI, with queries logged by phone, email, or the Customer Portal.

Support Channels

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The portal

Log support calls, and access FAQs and product user manuals, in one place.

New account holders should email supportdesk@s-d-s.co.uk to get set up.

ACCESS THE PORTAL
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Email

Raise a query by email or in the Portal, and get a response from an experienced team member, including screen-to-screen access when it's needed to resolve something directly on your machine.

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Face to face

On-site reviews, covering both commercial and implementation queries.

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On-Screen Help

Every SDS application includes built-in help notes, for when you need an answer without raising a ticket.

Proof

Customer feedback highlights

 

★★★★★

“Fast response, with clear explanations. Issue resolved smoothly.”

★★★★★

“Got exactly the answer I needed, and in good time.”

★★★★★

“Hi, response time was fast and the solution worked first time.”

★★★★★

“Fast, friendly, professional support—5 stars aren’t enough!”

★★★★★

“Always friendly, helpful, and polite—makes even tricky issues easier.”

★★★★★

“Friendly and professional throughout—makes a real difference.”

★★★★★

“Supportive, patient, and always ready to explain clearly.”

★★★★★

“Took the time to walk me through the process step by step.”

★★★★★

“Both support agents worked together to resolve my issue quickly—fantastic teamwork!”

★★★★★

“Very grateful for the team’s help—support resolved promptly.”

★★★★★

“Smooth migration process—thank you for all the help.”

★★★★★

“Top-notch service from the IT team, as always.”

FAQs

How do I get access to the Customer Portal? New account holders should email supportdesk@s-d-s.co.uk to have an account set up. Once you have an account, log in directly through the Customer Support Portal to raise queries, browse FAQs, and access product user manuals.
Can SDS access our system directly to help fix an issue? Yes. Screen-to-screen access is available as part of email and remote support, letting the team work directly on your machine when a query needs it, alongside tutorials and demonstrations delivered over the internet.
Is on-site support available, or is everything remote? Both. Most support is handled remotely by email, Portal, or screenshare, but on-site reviews — covering both commercial and implementation queries — are available face to face when needed.
What are your support hours? SDS Support operates Monday to Friday, 9am–5pm, staffed entirely by SDS's own in-house team.